Customer Testimonials

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DealerRater May 27, 2021

Paul King treated me very well, the floor manager was very professional and the credit manager was easy to work with, I would recommend this dealership to anyone looking for a good honest team to do business with

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DealerRater Jan 22, 2021

JUSTICE ,BRIAN GLASPER,AND ALYSSA ARE ALL AMAZING .THEY EARNED MY TRUST IMMEDIATELY,THEY ALL WORKED VERY DILIGENTLY AND PROFESSIONALLY BEST DEALERSHIP EXPERIENCE EVER!!!! THANK YOU VERY MUCH

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DealerRater Jul 13, 2020

absolutely fantastic! Dakota is well informed about what he is selling, he isn't out here to rip people off. He is a genuine person who is good at what he does and made my experience very pleasurable. As much hassle as buying a vehicle can be he made my life real easy. Had us in an out, and I drove off the lot. Excellent service. He had other customers that we was serving at the same time and he made it a point to let me know that I wasn't a second priority. He kept coming back to ...

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DealerRater May 4, 2020

From salesman to servicemen ( Mr Rose) Everyone was knowledgeable and friendly When I needed a loaner to drive they always had a newer car waiting for me

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DealerRater Mar 11, 2020

This is a great dealership, I worked with Dakota who did something no other sales guy has done for me. He listened to what i had to say and made the experience great. He got me into a brand new truck for less than other dealerships were trying to get me into a used truck. If you go to this dealership ask for Dakota, he worked a bunch of extra hours to get my deal going. If you have concerns mention them he will go above and beyond to make sure everything goes smooth for you! Thanks Dakota, and progressive!

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DealerRater Oct 31, 2019

I don't know what to say other than we got an outstanding deal on a used vehicle. Our salesman Ryan was great to work with. He was professional, friendly and went above and beyond the call of duty. After we were approved for the loan, Ryan assisted in cleaning the vehicle to our expectations. John Marks was able to get us a low interest rate that was beyond our expectations. Overall, probably THE BEST experience buying a used vehicle. I will definitely purchase from this dealership again. -Thomas

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DealerRater Sep 9, 2019

From previously leasing at Dalton Haasz we couldn’t have been happier coming to Progressive. Ryan never tried to sell us anything we didn’t want and worked so well with us, which never happened at Haasz. We are happy to now be working with Progressive!

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DealerRater Sep 4, 2019

From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful. My problem was identified and fixed while I was there without having to make an appt. And return another day. This dealership is not the closest close to my home but after my initial phone conversation with parts, I went there. As Roy checked me in for service, he discussed with me my service history and confirmed all was still good with my vehicle. This is by far one if the best parts/ service visits I've experienced in awhile. I ...

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DealerRater Aug 21, 2019

People are nice the only problem is I told them what I wanted to pay a month I have a 790 credit score so I went to sign the papers and they said I had 1.9 percent financing they talked me into an extended warranty couple weeks later I decided I didn’t want it mainly because it was 4000.00 I went back to cancel the extended warranty they said I couldn’t because I got the rate because I bought the warranty so they got me for 4000.extra dollars so I won’t got back to them for another vehicle I should ...

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DealerRater Aug 17, 2019

Thanks Ryan Happoldt for your help! Looking for a car, give him a call! Great selection, treated fair, and a nice quality dealership. Bell is ringing today!

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DealerRater Nov 4, 2018

Brian Glasper, and Jake Brown went overly out of their way for us. To even go drive the vehicle with the right color to us. This was nothing short of the best sales experience we have ever been a part of!

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DealerRater Aug 11, 2018

I just purchased my 5th vehicle from this dealership. And all I have to say is that I have yet to have a bad experience. The sales staff, service staff and parts staff always treat me well, and get things done the right way, the best way and the correct way. I have recommended my family and friends here, and they all feel the same way. Customers for life!!!

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DealerRater Aug 6, 2018

This review is a little late, but I just wanted to say that my wife and I had a good experience with the purchase of our 2019 Jeep Cherokee. Jason Lenigar worked very hard to get us the payment we wanted. He even called us late Friday night to get the financing information so we wouldn’t have to spend all day Saturday doing paperwork. When we got there Saturday morning our new Jeep was cleaned and ready to go and Jason took us straight to financing and we were done in no time. We purchased our new Jeep in May ...

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DealerRater May 26, 2018

Progressive is the only dealership that has worked on my car. Each time any work needs done on it, whether it's an oil change or something more serious, they are the only ones I trust to do an excellent job. Whatever the issue has been with my car, I have always been happy with the work. The customer service is professional and very pleasant. This time, it needed front brake pads and rotors. I dropped it off and went home via their friendly shuttle service. When my car was ready, Bill called me to let me know and said ...

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DealerRater Apr 2, 2018

I looked at 8 cars before citing a Jeep Cherokee Blackhawk . I dealt with Amber and within a few days left with my new Jeep and a new friend. She was so nice, not pushy, and very knowledgeable. I am very happy with the sale and my new Jeep.

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DealerRater Mar 2, 2018

I bought a 2015 Jeep Grand Cherokee from Progressive. The buying process was pretty smooth and the price of the car was fair. My salesman, Mitch, was easy to deal with and the finance office got me a fantastic rate. After getting it home, I noticed that there was an issue with the LEDs in the headlight. After contacting them, they agreed to fix the issue. This was above and beyond because the part was $1,200. They were under no obligation to fix this issue but agreed to do so free of charge. This shows you that they are a dealership that ...

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DealerRater Feb 12, 2018

The people here are friendly , courteous ,and very helpful. They go out of their way to make you happy. Would recommend them to anyone. Special thanks to Paul King and Alyssa Donahey.

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DealerRater Feb 2, 2018

Outstanding sales team, extremely friendly, fair and courteous. If there are vehicle issues the team works hard to resolve them. Please buy from Justin and Paul!

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DealerRater Feb 1, 2018

After getting out of the military and moving back home, I leased a car from this dealership. Brian Glasper was the one who helped me out. He's a funny and easy going guy. Answered all of my questions and made sure I was taken care of. I highly recommend Brian for the car buying process. Anytime I had an issue with my car, I always call Mike. He's very knowledgeable and will take time to make sure the issue is fixed and goes above and beyond to make sure you have a loaner car if needed. All around ...

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DealerRater Jan 10, 2018

Spent time at the dealership with a young son and was welcomed back for delivery!!! Lots of friendly and helpful people and Ben was very helpful in finding the right Jeep for our family. Would definitely go back to this dealership.

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DealerRater Jan 6, 2018

They got me in quickly - worked with me knowing my budget was shoestring thin and found the solution for my issue for the most reasonable price. And despite being a Michigan fan, Mr. Corbin was very patient and understanding through the whole process. I will definitely be back- maybe even just to hang out, because wow! What a great group of people!

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DealerRater Dec 7, 2017

Help get me in the vehicle I wanted. Did not pressure me to take something that I didn't want. When I need another vehicle I will be seeing Amber Williams.

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DealerRater Nov 28, 2017

Got a great vehicle at a fair deal. They worked with me on my trade in. Staff was courteous and helpful. I would go there again.

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DealerRater Nov 15, 2017

My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a test drive, the driveshaft fell out! The superb customer service began with the dealership paying the bill to have my vehicle towed. Since I did not purchase the vehicle from the dealership that I wanted to perform the repairs (Progressive), the purchasing dealer and warranty company were initially insistent on performing the repairs, which Progressive was more than willing to accommodate, as it was simply closer and more convenient for me. ...

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DealerRater Nov 14, 2017

Jay was hands down the most responsive service associate I have ever dealt w at a dealership. Would undoubtedly return for additional work on this Jeep or other qualifying vehicles.

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DealerRater Nov 11, 2017

I recently purchased a new 2017 Ram 1500 Larime and a 2014 Jeep Grand Cherokee LTD last July both from John Kerry. The first purchase was such a pleasurable experience, that my wife and I both knew who we would be purchasing my truck from. We highly recommend him and the dealership if you are looking to buy a new or used vehicle. I am a no nonsense customer. I like to walk into a dealership with a number in mind, and if they can do it, they will, if they can’t they will tell you strait up. They doesn’t play ...

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DealerRater Nov 10, 2017

I was very happy with the service and appreciate the coupon that was emailed to me I appreciate the free car 🚗 wash my truck looks great

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DealerRater Nov 9, 2017

I have purchased multiple vehicles from progressive Chevy and Dodge. Mike in service is the reason I keep coming back. He is a lot fun to work with in the service department.

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DealerRater Nov 8, 2017

Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t convenient for me. In the last year since Hilary has been my service rep. the experience has been even better by providing answers to my questions immediately or with a follow up phone call keeping me informed and updated.

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DealerRater Nov 4, 2017

Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if she had not told me . I've serviced other times and was not told .

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DealerRater Nov 4, 2017

The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Thank you Bill for overseeing my service experience.

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DealerRater Nov 3, 2017

Service department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man

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DealerRater Nov 2, 2017

Bill was awesome at helping me figure out how to get the best deal for my money. Super friendly and very knowledgeable! Will definitely go to him for all of my car needs.

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DealerRater Nov 1, 2017

Good experience..had to be stern with the sales guy but after a couple days walked away with the car I originally went in for..

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DealerRater Nov 1, 2017

Applied on line got a call saying I was approved so me and my wife drove up to progressive Chrysler/jeep/dodge/ram in Massillon ohio and we walked in and sat down with Natalie goffee very helpfully and nice they worked on getting my payment down we're we wanted it I will be returning to this dealership for years to come their also was a couple other employees that we meet very nice people

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DealerRater Nov 1, 2017

What a treat! This enthusiastic team of employees really impressed me; by providing outstanding customer service. First, I was greeted with a smile by Kaylee at the service desk. She was fast and efficient and introduced a new member of their team, Lou Fischer. He was friendly, knowledgeable and made sure that I received the best customer service. In addition to this, the employees at the bodyshop were quicker than lightening, and buffed out some surface scratches on my door. All this service was provided, without a scheduled appointment. Overall, I left their feeling like part of a big happy ...

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DealerRater Oct 30, 2017

The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to progressive in Massillon several times and every time I've waited over 4 hours for a simple oil change and fuel filter change. The reason for THIS review is because I made an appointment for a 7:30 am drop off for a simple service again. I called them at 2:00pm to check the status of my truck only to find out my truck is still sitting where I parked it at 7:30 am. This ...

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DealerRater Oct 27, 2017

Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back.

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DealerRater Oct 27, 2017

Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected the problem.

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DealerRater Oct 25, 2017

John Kerry and Megan were very helpful in the process. They put me in the Jeep i was looking for with no pressure. I would certainly recommend Progressive to friends.

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DealerRater Oct 24, 2017

It was a great first experience buying a new car of my own! Felt like I was being taken care of and that the people working were on my side!

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DealerRater Oct 21, 2017

On October 8 i test drove a 2017 Jeep Cherokee Latitude however it was out of my budget range/Jason continually called me to let my know what was on the lot everyday, just by his friendliness and willingness to go the extra mile to help me pick up my new ride, by Thr Oct 12, I had an awesome deal on a 2016 Jeep Cherokee w very low mileage and an affordable payment. Jason and I were both happy that day! I have worked previously w Progressive and will continue to buy from the dealership and recommend others to the dealership and to ...

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DealerRater Oct 21, 2017

Today my wife and I stopped in to look at a Jeep Wrangler Unlimited Sahara. We were greeted by Paul King and had a great buying experience. Paul answered all of our questions and was extremely informative about the Jeep. We both appreciated Paul's ability to not waste our time and help us purchase the Jeep we wanted. It was, as always, nice to see Tim Sanders. He also was able to make our buying experience a very friendly day. Thanks again, we will be back and recommend our friends to stop in and ask for Paul King to ...

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DealerRater Oct 20, 2017

I thoroughly enjoy my experience at Progressive. The staff is very friendly and highly knowledgeable of their products. I would, and have, recommend them to anyone in the market for a new/used vehicle!

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DealerRater Oct 20, 2017

Hilary was phenomenal. We will definitely come back and request her again. Thank you for such great service. will recommend her to all of my coworkers and friends.

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DealerRater Oct 19, 2017

Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON of money by TELLING me the things I didn't need, as opposed to, SELLING me the things I didn't need. Strange twist for a dealership and their service department I know, but the Sanders brothers seem to have it down and run the most professional dealership I've been to.

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DealerRater Oct 12, 2017

I can't say enough great things about Ben. We were 20 minutes late for our 7pm appointment, but Ben didn't rush us at all. We discussed a couple of options. I was purchasing this car, and as a female when buying a car, I feel like most times salesmen talk over me and speak directly with my husband. That was not the case with Ben. It was almost closing time when we got in the car for a test drive but Ben told us not to worry, and to take as much time as we needed. Once we got ...

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DealerRater Oct 5, 2017

Bill Talbot did an excellent job handling my recent trip to Progressive for a warranty covered issue for my 2015 Grand Cherokee. He is very professional and very prompted in returning calls dealing with my last appointment. I give him a 10 plus for his job performance.

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DealerRater Sep 29, 2017

Once you have an appointment and bring your car in for service, they get you in and out in a reasonable amt. of time and with your car fixed. I was provided a loaner vehicle very quickly as well. Bill definitely makes sure that your problems with the car are addressed. My only dissatisfaction is with the car itself and the number of times I've had to bring it in because of an electronic failure.

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DealerRater Sep 26, 2017

From the time I walked through the Door until the keys were placed in my hand, people paid attention to me and made me feel at home. Kindness was shown to me and it was a priority to make me feel comfortable. Maria was especially kind and attentive to my needs and made the experience fun. I came to Progressive because Mike Corbin in service always took good care of me and I wanted to return the loyalty to Mike by buying my next vehicle were he worked. This dealership has great people and that is what makes all the ...

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DealerRater Sep 20, 2017

For the first time in my life, I decided to own a Dodge Ram Sport 4 x 4 pickup truck. After looking at various Makes, Models, and Dealerships, I decided to give Progressive my business. Owner, Tim Sanders, showed a personal interest in customer satisfaction. Salesman, John Kerry, did not "pressure" any deal. In addition, he was very knowledgeable about the inventory and specifications of the vehicles. Finally, Service Manager, Bill Talbott, was diligent to follow-up on any promises contained within the sales, i.e. extra equipment installation. Tom Garra

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DealerRater Sep 19, 2017

I purchased my new 2017 Jeep Grand Cherokee Altitude edition 2 weeks ago and worked with Cody Miller. Cody was very patient with my and wasn't pushy to sell me the Jeep. He also worked hard to get me what I wanted for my trade and got me into the payment I wanted. I took it to the service department today to have the factory Navigation installed and worked with Bill Talbott. Bill was very polite and was able to have my Jeep done before the initial time he told me it would be done and made sure I was completely ...

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DealerRater Sep 18, 2017

Mike took the time to listen to my issues and needs when it came to the repairs on my car. He kept me informed the whole time and really made me feel like a valued customer. Thanks Mike for the great customer service.

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DealerRater Sep 18, 2017

Justin is always a pleasure to work with and goes above and beyond to make sure I'm in a car I love. He took the time to figure out exactly what I wanted in my new car and what I would be comfortable in. This is my second new car through Justin and he has completely earned my business. He turns the car buying experience into a personal experience. Going above and beyond is an understatement when it comes to Justin. Thanks for all your hard work Justin!

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DealerRater Sep 18, 2017

I have a lot of Dodge Trucks in my fleet and always work Service Advisor Bill Talbott, he always makes sure they receive a through inspection, any recall repairs addressed, and works to have the unit repaired and ready to go as quickly as possible. When dealing with as many vehicles as i do, its nice to have someone with the integrity as Bill helping me out.

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DealerRater Sep 14, 2017

Maria was very sweet, knowledgeable and made things as smooth as possible. I would recommend her to my family and friends. Awesome experience and love the selection.

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DealerRater Sep 12, 2017

The service was super awesome! Mike totally took care of everything and was super friendly! Would definitely come back and recommend the store to others!

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DealerRater Sep 8, 2017

In every day life, I feel like car trouble is one of the biggest inconviences that can occur. Let's be honest, we rely on our cars constantly. My 2016 Jeep Wrangler was perfect, then one day it was not. It began making a strange noise when I accelerated, then before I knew it, I couldn't accelerate up my driveway and my check engine light instantly turned on. Panicked, because I knew this wasn't good, I called the dealership immediately. At first, they stated that they had no openings until Monday(this was a Thursday). I explained to the ...

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DealerRater Sep 6, 2017

We bought my daughter a new / used car for her to take to college, so I made an appointment to have it checked out before she drove it 5 hours away to school in another state. Needless to say we had a couple snags with the car. We took it home to test drive, my daughter backed it into the mailbox and put a small dent in the back driver side wheel well, which we fixed. We got the car back and not even 24 hours later and I backed into it in the driveway breaking some bolts in the passanger side ...

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DealerRater Sep 4, 2017

My "Check Engine" Light came on in my 2009 Buick Enclave. I had recently purchased this used vehicle at this Masillon Dealership. I called Friday, and they got me in on Monday. After inspection I was told that it was the Catalytic Converter which was not covered by my warranty. I was upset because I had just purchased the vehicle and the warranty. I had only driven it three times. Jay Johnson was the service representative I was working with, and he was so helpful. He reassured me that he was looking into it. In less than an hour, ...

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DealerRater Sep 3, 2017

We enjoyed Bill Talbott. He was very nice and very helpful. Thank you for good customer service. Thank you for good customer service. Very helpful.

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DealerRater Sep 3, 2017

We stopped by to check out some used Jeep Patriots and Ben Siefke worked hard for us to get a new 2017 that we could afford. John Marks was also very helpful with his explanation of leasing (first time for us) and the necessity to purchase some additional insurance to cover wear and tear that will occur during the life of the lease to cover tires, dings and paint chips, a tear in the seat, etc. upon turning the vehicle in. There was another man that was working with the banks to get the best rate whom we didn't get ...

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DealerRater Aug 31, 2017

They kept me informed on the status of the repairs, cost estimate, and were very pleasant to deal with. The work was extensive and took a week to complete.

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DealerRater Aug 29, 2017

Brought my mothers jeep in for service. Mike did very well getting me a rental and back on my way. Will be recommending to friends and family

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DealerRater Aug 25, 2017

Went in to get some warranty and recall work on our 2015 Jeep Cherokee. Bill was extremely nice and helpful. He told me exactly what to expect, and called me promptly with updates and information. He said the recall line was backed up and they would likely keep the car overnight and offered a loaner. (I recently had another car at a Ford dealership for 4+ days with no loaner offered). The repairs were done in a timely manner and Bill made sure that I understood everything that was done. He also made sure that I wasn't "put out" ...

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DealerRater Aug 22, 2017

The service adviser was great to work with. Good communications about service needs, costs, etc. Nice place to wait if needed. The tech doing the work failed to follow all of the instructions on the work order, but Bill got it cleared up.

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DealerRater Aug 21, 2017

Bill Talbott handled a recall appointment and advised of additional repairs needed in a professional manner. Will contact him with future needs. Vic Van Voorhis

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DealerRater Aug 10, 2017

Bought a new Dodge Challenger from Amber. She was very patient and easy to work with, however, what I was most impressed with was her knowledge of the car. I have been disappointed with other buying experiences because the sales person knew less about the car than I did.....Amber knew every little detail about the entertainment system and the advanced features of the car. Very impressive! I would definitely buy another car from Amber and would recommend her to friends or family.

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DealerRater Aug 9, 2017

I brought my charger in for a recall and Bill Talbott offered professional service. I will contact him in the future for any service needs.

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DealerRater Aug 4, 2017

This was my first experience at the dealership and Bill Talbott was outstanding and a great representation for company. His follow up, attention to detail and overall professionalism was outstanding! The quality of work performed and overall efficiency of the dealership was terrific. Needless to say I will certainly go back for service and consider them for my next vehicle purchase.

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DealerRater Aug 3, 2017

Sales and service was excellent at Progressive Dodge would recommend drove 75 miles with no regrets . Bought a dodge 1500 Added running boards tonto cover and katzkin leather seats all is great especially the leather seats highly recommend

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DealerRater Jul 30, 2017

I recently bought a 2017 Jeep Grand Cherokee and I couldn't be more thrilled! Upon entering the dealership I was greeted by friendly and professional employees. I meet with Ben Siefke, who was very attentive and was able to help me find the exact make and model I was looking for. Initially the price was out of my budget, but Tim Sanders, Dean Waldron, and Steve Miller patiently worked through all of my options and I was able to get the car of my dreams! Alyssa Donahey, in the finance department was down to earth, professional, and friendly. She explained ...

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DealerRater Jul 27, 2017

Mike makes the process of setting an appointment and dropping off your car easy. He is a 5 star employee and you are lucky to have him. Thank you for a great experience.

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DealerRater Jul 18, 2017

As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even knowing the first. Everything that needed to be worked on my car was done, fast, and correctly with just enough communication to keep me in the loop since I needed a rental. Thank you progressive !

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DealerRater Jul 7, 2017

My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Talbott took very good car of me

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DealerRater Jun 29, 2017

Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, told me they could fix truck in morning, hooked me up with a loaner so I could get to hotel. They had truck fixed by 9am the following day making my down time minimal to say the least. Cannot stress enough the professionalism and courtesy experienced from the service staff once again, makes me feel good 2.5yrs later that I chose the right dealer!

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DealerRater Jun 17, 2017

Went to browse at Jeeps & because of salesman JustinCarter ended up buying a Jeep, Got a great deal. Pleasurable experience. Left very satisfied with my new Jeep.

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